Last updated: 18 October 2026

Tender and Claim (ABN 25 490 314 651) (“we”, “us”, “our”) respects your privacy. This policy explains what personal information we collect, how we use it and how you can contact us about it. We handle personal information in line with the Australian Privacy Principles.

1. What we collect

We only collect the information we need to run our store:

• Contact details: your name, email address and, if you choose to give it, your phone number.
• Account details: your login details if you create an account to access your downloads.
• Order details: what you bought, when, and the amount paid.
• Business details you give us, such as a company name or ABN for your invoice.
• Messages you send us through our contact form or by email.
• Website usage data, such as pages visited, browser type and approximate location, collected through cookies and analytics tools.

We do not collect or store your card or bank details. Payments are processed securely by our payment providers (Stripe and PayPal), who handle your payment information under their own privacy policies.

2. How we collect it

We collect information when you buy a template, create an account, contact us, subscribe to our emails, or browse our website.

3. How we use it

We use your information to:

• process your order and deliver your download;
• give you access to your account and past purchases;
• send you receipts, invoices and order-related emails;
• answer your questions and provide support;
• protect our website from spam and fraud;
• improve our website and templates;
• send you news and offers, but only if you have agreed to receive them. You can unsubscribe at any time using the link in any email.

4. Who we share it with

We do not sell or rent your personal information. We only share it with service providers who help us run the business, such as:

• payment providers (Stripe, PayPal);
• our website host and email service;
• spam protection services (such as Google reCAPTCHA);
• analytics tools (such as Google Analytics).

Some of these providers may store information outside Australia, including in the United States. We use reputable providers that protect personal information.

We may also disclose information if required by law.

5. Cookies

Our website uses cookies to keep your cart and account working, remember your preferences and understand how visitors use the site. You can turn off cookies in your browser settings, but some parts of the site, such as checkout, may not work properly.

6. Keeping your information secure

We take reasonable steps to protect your information from misuse, loss and unauthorised access. Our website uses SSL encryption. We keep personal information only for as long as we need it for business, tax and legal purposes.

7. Accessing, correcting or deleting your information

You can ask to see the personal information we hold about you, or ask us to correct or delete it, at any time. Contact us using the details below and we will respond within a reasonable time. We may need to keep some records, such as invoices, to meet tax obligations.

8. Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

10. Contact us

Tender and Claim
ABN 25 490 314 651
Email: eric@tenderandclaim.com.au
Phone: +61 411 115 593